How do I adjust customer loyalty points?
There are 2 ways to adjust customers loyalty points:
1. From Your CityGro Kiosk:
- When your customer is checking in on your kiosk and you want to edit points you will click on the 3 bars in the right corner and click "Edit Points". You can now add or subtract points from their account. Depending on how your account is set up you will most likely need to put in a security code.
2. From Your CityGro Account on Your Desktop:
- Log into your CityGro account at app.citygro.com
- Go to "Contacts" on the left side of your screen
- In the search bar at the top type in the customer you are looking for
- Click the edit icon next to the contact to go to their profile
- Once in their profile click on the "Offers" tab at the top
- From here you can add or remove points on their account
- Decide if you want to Save their adjusted points or Save & Check In if you want it counted as a check in.