What is the "Inbox"?
The Inbox allows you to have two-way text communication with customers.
When should I use the "Inbox"?
The following are examples of when you would use the "Inbox"
- When you want to add text messaging as a customer support channel.
- To respond to customer questions.
- Follow up with leads.
How do I set up the "Inbox"?
- Go to the Inbox Tool of the CityGro Portal.
- Wait for contacts to respond to your text messages